At Pearl Lemon Cleaning, we take your privacy seriously. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services. By using our website and services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of personal information from you:
- Personal Identification Information: Name, email address, phone number, postal address, and other contact details.
- Payment Information: Billing address, payment method details, and transaction records.
- Service Details: Information about the cleaning services you request or have received.
- Website Usage Data: Information related to your use of our website, including IP addresses, browser type, referring pages, and navigation paths.
- Communication Data: Any correspondence or inquiries you have with us via phone, email, or online forms.
2. How We Use Your Information
We use your personal information for the following purposes:
- To Provide Services: To process requests, deliver services, and maintain customer relationships.
- Payment Processing: To securely process payments and issue invoices or receipts.
- Communication: To contact you regarding your service requests, appointment confirmations, and updates.
- Marketing: With your consent, we may send you promotional materials or updates about our services. You may opt-out at any time.
- Improving Services: To analyze usage data and improve our website and customer experience.
- Legal Compliance: To comply with legal obligations or resolve disputes.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party vendors who assist us in delivering services, such as payment processors, customer support providers, or marketing platforms.
- Legal Obligations: Law enforcement agencies or regulatory bodies if required to comply with legal obligations or protect the rights, safety, or property of our customers and staff.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.
4. Data Security
We implement a variety of security measures to ensure your personal information is protected. This includes secure servers, encryption of sensitive data, and limited access to authorized personnel only. While we strive to protect your personal information, please note that no method of data transmission over the internet is 100% secure.
5. Your Rights
You have the right to:
- Access Your Data: Request a copy of the personal information we hold about you.
- Correct Your Data: Update or correct inaccurate or incomplete personal information.
- Delete Your Data: Request the deletion of your personal information, subject to certain legal or contractual obligations.
- Opt-out of Marketing: You can unsubscribe from our promotional emails at any time by following the instructions provided in the email or contacting us directly.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. These cookies collect data such as browser type, language preference, and page interactions. You can choose to disable cookies through your browser settings, though doing so may affect the functionality of our website.
7. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before sharing any personal information.
8. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child without proper consent, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with the revised date. We encourage you to review this page regularly for any changes.
