Welcome to Pearl Lemon Cleaning! These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our website or engaging our cleaning services, you agree to these Terms. If you do not agree, please discontinue use of our services.

1. Acceptance of Terms

By accessing our website or using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. These Terms may be updated from time to time, and it is your responsibility to review them periodically.

2. Services

Pearl Lemon Cleaning provides commercial and residential cleaning services. The scope, duration, and specific details of the services are as agreed upon between you and Pearl Lemon Cleaning at the time of booking.

3. Booking and Payment

• Service Request: To book our services, you must provide accurate and complete details via our online booking system, phone, or email. Once a booking is confirmed, you will receive a confirmation via email or phone.
• Pricing: Our pricing depends on the type of service requested, frequency, and specific requirements. We will provide a quote for the services before the booking is confirmed. Prices are subject to change, but any updates will be communicated to you in advance.
• Payment: Full payment is due upon completion of the service, unless otherwise agreed upon. We accept payment via credit card, bank transfer, or other methods as specified on our website. Invoices must be paid within the stipulated time frame.
• Late Payments: If payment is not received on time, we reserve the right to charge interest on overdue payments or suspend future services.

4. Cancellation and Rescheduling

• Cancellation by Customer: If you need to cancel or reschedule your cleaning service, please provide at least 24 hours’ notice. Failure to do so may result in a cancellation fee.
• Cancellation by Pearl Lemon Cleaning: We reserve the right to cancel or reschedule a service due to unforeseen circumstances such as staff illness, emergencies, or severe weather conditions. In such cases, we will make reasonable efforts to notify you as early as possible and reschedule the service.
• Refunds: Refunds for canceled or incomplete services will be issued at our discretion, based on the circumstances of the cancellation.

5. Customer Responsibilities

• Access to Premises: You are responsible for providing us with access to your property at the agreed time. If we are unable to access your premises, you may still be charged for the scheduled service.
• Safety: You must ensure that our cleaning staff have a safe working environment. Please inform us of any hazards or risks that could affect the performance of the cleaning services.
• Valuables: It is your responsibility to secure or remove valuable items from areas that we will clean. Pearl Lemon Cleaning is not liable for any loss or damage to items that are not adequately secured.

6. Service Satisfaction and Complaints

We strive to deliver high-quality cleaning services. If you are dissatisfied with any aspect of the service, please contact us within 24 hours of the cleaning appointment so we can address the issue. We will work with you to resolve any concerns promptly.

7. Limitation of Liability

• No Warranties: Pearl Lemon Cleaning provides services “as is” without any warranties, either express or implied. We do not guarantee that our services will meet your expectations in all instances.
• Liability: To the maximum extent permitted by law, Pearl Lemon Cleaning is not liable for any indirect, incidental, or consequential damages arising out of or related to the use of our services.
• Property Damage: In the unlikely event that our staff causes damage to your property during a cleaning service, please notify us immediately. We will assess the damage and, if deemed appropriate, repair or compensate for the loss up to the value of the specific item, subject to our discretion.

8. Termination of Services

Pearl Lemon Cleaning reserves the right to terminate services for any customer at any time for reasons including, but not limited to:

• Non-payment or late payment for services.
• Unsafe or hazardous working conditions.
• Inappropriate or abusive behavior toward staff.

You also have the right to terminate your use of our services at any time, subject to our cancellation policies.

9. Intellectual Property

All content, trademarks, logos, and other intellectual property displayed on the Pearl Lemon Cleaning website or in promotional materials remain the property of Pearl Lemon Cleaning. You may not use or reproduce any of our intellectual property without our prior written consent.

10. Privacy

Your use of our services is also governed by our [Privacy Policy](Insert Link), which explains how we collect, use, and protect your personal information.

11. Third-Party Links

Our website may contain links to third-party websites that are not operated by Pearl Lemon Cleaning. We have no control over these websites and assume no responsibility for their content or practices. You should review the terms and conditions of these third-party websites before using them.

12. Changes to Terms of Service

Pearl Lemon Cleaning reserves the right to modify or update these Terms at any time. Changes will be posted on our website, and your continued use of our services following such changes indicates your acceptance of the revised Terms.